Not available for purchases by reseller customers. Return process must be started within 60 days after customer received the device. ***Extended return offer period available with Surface devices purchased from Microsoft Store in select markets.File claim online through My Protection Plan 360, with an Am Trust Phone Agent (888) 270-8432, or in a Microsoft Retail Store through a service advisor. A $99 deductible applies to any ADH claim or at any time when the customer is choosing to replace their device (During the OEM warranty period). One (1) ADH claim or up to three (3) repairs up to original purchase price. **Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product.
Maximum battery capacity decreases with time and use.
Certain features require specific hardware, see.
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